The Care Quality Commission
  • Care Home
  • Care home

Archived: Sutton Oaks Care Centre

London Road, Oakgrove, Macclesfield, Cheshire, SK11 0JG (01260) 253356

Provided and run by:
Canterbury Leased Homes Limited

All Inspections

17, 24 January 2014

During an inspection looking at part of the service

We carried out this inspection to see what progress the provider had made to improve the standard of care for the people living at the home.

We found that the home had a relaxed, sociable and welcoming atmosphere. We could see that the people who lived at the home were treated with respect and enjoyed good relationships with staff.

All the people spoken with during our visit made positive comments about the staff, the standard of care and services provided. One person said: 'This is a terrific place, it is great, the staff are wonderful they always treat me with respect, if I need them I press the buzzer I don't have to wait long'. Another person said 'I am happy and content, we are all very well looked after, the staff are lovely. '

We looked at the personal care files for a number of the people who lived at the home and could see that improvements had been made in the way care plans were being written. Records showed that each person's health and well being was monitored and where appropriate staff sought medical attention or advice and guidance from the person's health and social care professionals.

People told us that they felt safe. We found that people were protected from abuse by robust safeguarding procedures which were effectively implemented.

We found that the home operated thorough and effective staff recruitment procedures. Staff were well supported and staff training opportunities were sufficient to meet their training and development needs.

12, 13, 17 September 2013

During a routine inspection

Visiting health and social care professionals informed us that the home was not meeting the contractual standards of the local authority and other service commissioners. At a meeting chaired by the local authority on the 20 August 2013 the provider agreed to maintain an embargo on all new placements in the home in the interest of protecting vulnerable people from receiving unsafe and or inappropriate care. We attended this meeting and could see that the provider was cooperating with the local authority and other partners and had instigated an action plan to bring about the required improvements.

Some of the people spoken with were able to discuss the arrangements

made for their care and support. They told us that they were treated with respect and were content with arrangements made for their care and support. One person said: 'everything is excellent I am treated with respect and the staff are wonderful I cannot speak too highly of them'.

The views of visiting family members and other advocates varied. Some described the home as excellent but others told us that they had concerns about the standard of care provided and lacked confidence in the ability of the staff to provide appropriate arrangements for care for some of the people who lived at the home.

We found that improvements were needed to protect people from inappropriate or unsafe care, in six of the nine outcome areas we inspected including care and welfare and safeguarding people from abuse.

16 July 2012

During a routine inspection

When we visited Sutton Oaks we spoke with six of the people who lived there and three of their visiting relatives and friends. All without exception praised the made positive comments about the home and the standard of care facilities and services provided.

Some of the people we spoke with were able to discuss the way their care was provided. We asked them about their experiences of how the service involved them and kept them informed. They told us that they were treated with respect and were involved in making decisions about their care and support. One person said 'the staff are very nice they threat me with respect and do things the way I want them done. There is enough to keep me occupied; there are allsorts of classes to join in with and always something going on'. They told us how the home had celebrated The Jubilee with a garden party, which was 'great fun'.

Two of the visitors spoken with told us that their respective relatives did not have capacity to make decisions about their care and welfare. They told us that they had been involved with the development of arrangements made for the care and welfare of their relatives and that they had seen and signed their respective care plans. They told us that they visited on a regular basis and always found that the home had a welcoming atmosphere. They praised the staff for being very person centred and the way they adapted their ways or working to meet their relatives personal care needs.

All without exception praised the staff for the kindness and care. One person told us that he had wrote a poem about the staff and said we could put it in our report. It read 'The comfortable rooms are tidy and clean, the food is delicious, the best I have seen, but most of all I like the staff who care for us and are always good for a laugh'.

Visiting relatives told us that they were impressed by the staff. There was always a sufficient number on duty and they always had a positive and welcoming attitude.