Archived: Shirelodge Nursing Home

Updated 8 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection that was completed by two inspectors on 6 January 2017 and was unannounced.

Before the inspection, the provider completed a Provider Information Return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We also reviewed other information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. This included the local authority who commissioned services from the provider.

During our inspection we spoke with six people who used the service and eight members of staff including the registered manager. We also spoke with two people’s relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at records and charts relating to four people and three staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.

Updated 8 February 2017

Shirelodge is nursing home that provides care for up to 54 older people, many of whom are living with dementia. At the time of our inspection there were 45 people living in the home. At the last inspection, in July 2014, the service was rated Good

At this inspection we found the service remained Good, although the systems used to assess and improve the quality of care provided to people required strengthening. The shortfalls highlighted as part of the provider’s quality assurances processes were not always addressed in a timely manner.

People continued to receive safe care. People could be assured that they would be protected from the risk of harm and that they would receive their prescribed medicines safely. There were sufficient numbers of staff available to provide care and support to people to meet their needs.

The care that people received continued to be effective. Staff had access to the support, supervision and on-going professional development and training that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People received support from staff that were caring and treated them with respect, kindness and courtesy. People living at Shirelodge had developed positive relationships with the staff providing their care and support.

The service was responsive to people’s needs. People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences. People knew how to complain and the provider had implemented effective systems to manage any complaints that they may receive.

The registered manager was a visible role model in the home. People, their relatives and other professionals told us that they had confidence in the manager’s ability to provide consistently high quality managerial oversight and leadership to the home.