Archived: CCC Dover Drive

We spoke with the relative of one of the people, who told us that the support the service would provide was agreed with them before the first admission. They said that one of the senior staff from the home always rang before each admission to check whether there had been any changes in the person's needs. The relative said they were happy with the care provided; "There were teething problems at first, but now I have hardly any concerns, they're really good."

We observed staff interaction with the other person and looked at their care file. We saw that the care was person-centred and inclusive.

People using the service could choose from a varied menu and their nutritional needs were met.

The home was clean and well maintained.

Staff received appropriate training and said they felt well supported by managers. The relative we spoke with said they thought that the majority of staff were well trained to do their jobs.

Following that inspection, the registered manager confirmed that the provider had purchased and fitted new medicine cabinets in each bedroom and that only the staff responsible for administering medicines had access to the keys for those cabinets.

Staff confirmed that 'best interests' meetings were held if any decisions needed to be made for people who did not have capacity to make the decision.

We found that medicines were administered and recorded correctly, but they were not stored safely because too many people had access to the cabinets where medicines were kept.