Archived: Dorin Court Bungalow Short Break Service

There were three people using the service when we visited and all said they liked staying in Dorin Court. One person said "I love it here, I can relax" and another said "I love the staff". We observed people laughing and joking with the staff, which showed us that staff knew them well and that they were comfortable with the staff.

Support plans were discussed and agreed with people who used the service and/or their relatives and staff always asked people's consent before providing support.

People we spoke with said they enjoyed their meals in Dorin Court. One said "The food's very nice". People were able to choose what they ate and drank and any special diets were catered for.

People we spoke with had a copy of the complaints procedure and knew how to make a complaint. However, there hadn't been any complaints since the last inspection, only compliments.

We talked with the staff and watched the staff providing care. We saw that staff were aware of the needs of the people who used the service and provided care as set out in the agreed support programmes. The relative we spoke with said they were always made to feel welcome and also felt supported by the staff.

At the time of the visit there were two people staying at Dorin Court, only one of whom required personal care. They said that their needs were met by the number of staff provided. At the time of the visit in the evening a support worker and a service supervisor were present. Both had worked for the service for many years and one person using the service told us how well the support worker had looked after him when he was ill.

We saw that the records of the people who use the service were, on the whole, well maintained and stored securely.