13 June 2023
During a routine inspection
We rated this service as good because it was safe, effective, caring, responsive, and well led.
This was the first time we inspected the service.
We rated it as good because:
• The practitioners had training in key skills, understood how to protect babies from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to babies, acted on them and kept good care records.
• The practitioners followed national guidance and evidence-based practice. They monitored
the outcome of the procedure and gave parents and primary care givers advice and
information on feeding and pain control post procedure.
• The practitioners treated parents and babies with compassion and kindness, took account
of their individual needs, and helped them to be involved in the procedure. They provided
emotional support and feedback about the service provided was consistently positive.
• The practitioners took account of individual needs and made adjustments as necessary.
People could access the service when they needed it and did not have to wait too long for
treatment.
• The provider ran services well using reliable information systems and was focused on the
needs of babies receiving care and their parents. They engaged well with parents and care
givers and were committed to improving services continually.
• The service had enough practitioners to care for babies and keep them safe. Staff had
training in key skills, understood how to protect patients.
• People could access the service when they needed it and did not have to wait too long for
treatment.
• Leaders ran services well using reliable information systems and supported practitioners
to develop their skills. The service had clear vision and values, and how to apply them in
their work. They were focused on the needs of babies receiving care. The service
engaged well with primary care givers to plan and manage services and all practitioners
were committed to improving services continually.
Summary of this inspection
The onsite inspection team consisted of a CQC inspector who was supported offsite by an operations manager.
You can find information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection.