Archived: Magnolia House

Updated 11 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 20 November 2020 and was announced.

Updated 11 December 2020

This inspection took place on 30 April 2018 and 4 May 2018 and was unannounced on both days.

Magnolia House is a is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home accommodates 96 people across four separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were protected from avoidable harm and abuse. Staff had good knowledge of the types of abuse and how to report them. Systems supported staff to record and take appropriate actions in line with their safeguarding policies and procedures.

Assessments of risks associated with people's care and support had been completed to ensure people received safe care and support.

Recruitment included pre-employment checks to ensure people were of a suitable character to work in a care home environment. Staffing levels were consistently maintained to provide safe care and support to people.

Systems and processes ensured safe management of medicines and infection control.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People received person centred care and support to meet their individual needs, considering their preferences. Staff could access training relevant to their role and received supportive supervisions both face to face and in the form of observational practice.

Staff encouraged people to be as independent as they could be and offered choices for people to maintain control of how they wanted to live.

People told us they felt staff were caring, considerate and kind to them. They felt staff respected their wishes and that their privacy, dignity and independence was maintained.

Policies were in place to support staff in promoting equality and recognising people's diverse needs.

Activities were centred around people's previous employment, interests and hobbies. People had a choice of attending both group and one to one close space activities or events.

Systems were in place and easily accessible for people or their relatives to raise a complaint if they wished to do so.

The provider sought feedback from people and their relatives to improve the service. Planning of care and support involved the person and their relatives or representatives so that they could make suggestions or voice any concerns.

Quality assurance systems identified when improvements needed to be made. However, we identified some minor areas that required further improvements to be made. This was a proportionately small area and overall the providers systems were effective in driving improvements in the service.

Further information is in the detailed findings below.