Perry Tree Centre

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 09th February 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 11 March 2022

About the service

Perry Tree Centre is located within a purpose-built building that supports several health and social care services. These include an enablement unit that supports people discharged from hospital and prepares them for returning to their own homes. The building also provides community services and a restaurant, utilised by the local population. This inspection relates to the residential unit that is registered with us to provide personal and residential care to 32 people living with conditions relating to dementia, physical disability and old age. At the time of the inspection 32 people were living at the service.

People’s experience of using this service and what we found

Quality assurance systems and processes enabled the management team to identify areas for improvement. However, there was some improvement required to auditing medicines.

The registered manager shared a clear vision and strong values. They led by example and were passionately committed to providing good quality individualised care and support. They demonstrated a strong commitment to continuous improvement and took great pride from the service’s achievements. Everyone was very positive about the registered manager and their approach to providing holistic support to people who used the service and staff who worked at the home.

People were supported by staff that kept them safe from harm or abuse. People received medicines on time and were supported by staff that had been safely recruited. Staff had a good knowledge of risks associated with providing people's care including infection control. Staff had received adequate training to meet people's individual care needs.

People were supported by kind and caring staff. Staff were respectful, open to people of all faiths and beliefs and people’s diversity was respected and embraced. Staff encouraged people’s independence, protected their privacy and treated them with dignity. People were supported by staff that knew their preferences and we could see staff enjoyed their work and had built positive relationships with people. The management team were passionate about providing person centred care.

People were supported by staff that had a clear understanding of the importance of providing people with the opportunity to develop and maintain friendships and relationships. They had a person-centred approach to finding activities that were not just fun, but also helped people to develop confidence and friendships.

There was a complaints procedure in place and people and relatives told us their concerns were dealt with positively. The service was flexible and responsive, providing person-centred care that met people's individual needs and preferences. People's end of life preferences and wishes had been considered.

People and their relatives were involved in providing feedback on service provision. People, their relatives and staff were satisfied with the way the service was managed and the provider worked well with partner organisations to ensure people’s needs were met. The registered manager had a good oversight of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (17 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.