Archived: Tandridge Reablement Service

All the people we spoke to told us staff knew their needs, were on time or called, were professional and promoted their or their relatives independence, they had no complaints and felt if they had any concerns they would be listened too.

One person who used the service told us they had problems in the past with other services and had no qualms about making complaints when needed but had no need so far with this service.

We found the service planned care based on collating the required initial placing authority's referral assessments, carried out their own initial assessments and made decisions based on risk assessments. However, people did not always experience care, treatment and support that met their needs and protected their rights because the service did not produce care plans that recorded sufficient information to provide safe appropriate care, and there were no local service specific arrangements in place to deal with foreseeable emergencies.

We noted the service had an effective system to regularly assess and monitor the quality of service that people receive.

We saw that comments and complaints that people made were responded to appropriately.

We found the registered person was not notifying the Commission of incidents they are required to.

People's dignity, privacy and their independence was promoted. One person said, "I can walk again, although I need a frame." People told us they felt safe within the service. We found that staff were clear about the action they should take should they become aware of an allegation of abuse and we found that training for all staff was ongoing.

Staff had the relevant skills and qualifications to deliver care to people, including those with dementia. Newly inducted staff we spoke with told us they went through training and induction in delivering re-enablement type care before they went out into the community. All of the people we spoke with told us they were happy with the staff and the service they received.

We found that systems were in place for assessing and monitoring the quality of service provision.

You can see our judgements on the front page of this report.