On the day of our visit we spoke with three of the five people who live at Wrekin Villa. They were all very satisfied with the service that they receive. People told us that they were fully consulted in all decisions made about their care and support and take part in regular reviews and residents' meeting to share their views and comments.People living at the home are encouraged to stay in contact with their family and this is important to them. Three relatives who spoke with us also told us that they felt fully involved and consulted when appropriate in relation to the care and support of their relative. They were also very satisfied with the service provided by the home.
People told us that staff always knock before entering their rooms and one person told us that staff respect his privacy by never talking about him in front of other people.
People plan and choose their own meals and also their own activity schedules. One person told us
'I am able to go and come as I please and I value this'.
People living Wrekin Villa are fully involved in the development of their care and support plans and are asked to give consent to the care, treatment and support they receive. People told us that they visit the doctor when they need to and have regular access to their social workers. Where there are issues in relation to a person's care and support the home assesses the risks and develops plans to keep people safe. People told us what restrictions were in place for them. One person explained why his restrictions are in place and was happy with the arrangement. People told us that they had access to all records that the home kept about them. Two people who spoke with us said they had copies of their care plans and the other person stated that he had been offered a copy but did not want one.
People living at Wrekin Villa told us that the home is kept clean and tidy. One person told us that everyone takes a turn in cleaning the house but everybody is responsible for their own rooms. People told us that they were able to use the washing machine and were supported to do so in order to keep their clothes clean.
Of the two people that we spoke with who require regular medication one person told us that he manages his own and the other person said that staff only prompt him to take his. They both said that they were 'very satisfied' with this arrangement.
People told us that they knew what to do in an emergency, for example if there was a fire and said that they have regular practices. People said that they did not require the use of any equipment while at the home.
People who spoke with us said that they were very satisfied with the support that they receive from the staff team. People said that staff help them with cooking, cleaning, shopping, medication and budgeting.
Comments included,
'The staff are good'
'My key worker is very supportive of me'
'There is always someone around who will help me'
People told us that the manager of Wrekin Villa is approachable and that the staff team listened to people's requests and act upon them. People told us that they have taken part in surveys about the home and are invited to attend regular meetings about the service provided.
People who spoke with us said that they would speak to the manager or their key worker if they had any concerns or complaints.