We carried out a review of the data available to us about Beccles Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Beccles Care Home, you can give feedback on this service.
Beccles Care Home is a residential care service providing accommodation and personal care to up to 35 people aged 65 and over. It provides support to older people, and people living with dementia. At the time of the inspection there were 14 people living in the service.
People’s experience of using this service and what we found
People received safe care and support and they told us they felt safe living at Beccles Care Home. Staff understood safeguarding procedures and were confident in reporting any concerns. Risks to people's safety were assessed and well managed, and people's care plans detailed current risks and individual needs.
There were sufficient, safely recruited, staff employed to meet people's needs and staff responded to people's needs in a timely way. The registered manager and provider monitored accidents and incidents, which ensured staff learned lessons when things went wrong. Medicines administration records (MAR) confirmed people had received their medicines as prescribed and medicines were managed safely.
People were supported to eat and drink a balanced diet and had a choice of meals, snacks, and drinks.
Staff training was relevant and up to date. The staff team sought healthcare advice from a multi-disciplinary team of professionals when required to ensure people’s needs were met.
The atmosphere within the home was friendly and welcoming and staff were warm and considerate towards the people they cared for. A relative told us, “I do appreciate all the care [family member] receives. The care staff are far more relaxed and happier in their jobs now. I think a lot of that improvement is down to [registered manager] who is approachable and encouraging to the staff team.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and provider had worked hard to make the required improvements, this demonstrated their commitment to driving improvements in the safety and quality of person-centred care. All aspects of the service were regularly audited. There was a positive, person-centred approach to the planning and provision of people's care. People, their relatives and staff all spoke positively about the management of the service.
Staff felt supported by management and enjoyed working at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 4 January 2022, and this is the first inspection under the new provider and new service name of Beccles Care Home.
The last rating for the service under the previous provider, and the care home name of St Georges Care Home, was inadequate, published on 3 August 2022.
Why we inspected
This is the first inspection for this newly registered service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service is good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Georges Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.