Archived: Carewatch (Brent)

Staff spoke with knew how to respond to safeguarding concerns to keep people safe and promote people's rights.

We noted that staff were aware of the care needs of people and of their preferences and daily routines. A relative said, 'the carers are aware of my mother's condition'.

We saw that people who used the service were asked for their views about their care which were acted upon. Appropriate checks were undertaken before staff began work.

People had care plans in place and were involved in the assessment and care planning process. They told us that they had an up to date care plan in their home and carers referred to this. However, we noted that care plan records were very disorganised and staff as well as the provider had difficulties obtaining the requested records. This delay may have an impact on staff accessing these records when providing care to people.

People told us that they felt 'safe' with care workers and concerns raised had been dealt swiftly and satisfactorily.

The provider ensured that staff had been suitably checked, which ensured they were safe to work with vulnerable adults.

Staff received regular training and people using the service were confident and satisfied with the treatment of care provided.

The quality assurance system was not effective and so as a result shortfalls in record keeping had not been identified. For example, there was a lack of up to date care and staffing records.