Archived: Angels Community Home Care Service (Long Eaton)

We looked at staff recruitment records and this showed us that the service had a comprehensive recruitment procedure and that all legally required information was in place before staff commenced work. However, although the manager was aware of people's individual circumstances, the recording of decision making about a person's suitability was insufficient where criminal convictions were disclosed. We saw that staff work performance was checked shortly after their induction and in supervision sessions on an ongoing basis. This meant that processes were in place to ensure workers were suitable and could undertake their role.

People we spoke with told us there were sufficient staff to assist them and that the time allocated for their support was right. One person told us they had had no problems with their care and its reliability and timing and described it as absolutely brilliant.

We saw that medication was managed properly and that the premises were fit for purpose.

We saw that complaints were dealt with thoroughly, although there were areas where this could be improved.