Background to this inspection
Updated
24 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 11 February 2022 and was announced. We gave the service a short notice period of the inspection.
Updated
24 March 2022
About the service:
Robertson Nursing Home is a nursing home that is registered to provide accommodation and personal care for up to 41 people. At the time of our inspection there were 32 people living at the service, a number of whom were living with dementia.
People’s experience of using this service:
People were looked after and supported by a consistent, caring and well established service. People were safe because of the experienced care and effective staff. One relative told us, “I am very happy with my mum being here. The care from the staff and manager is wonderful.” There was a welcoming atmosphere throughout the home which came from the happy people living there.
People’s needs, choices and preferences were recorded in person centred care plans. The food at the service was enjoyed by people as they were able to choose what they ate from a menu with variety. The care records enabled staff to correctly provide care and support for people in a safe way. Complaints and concerns were recorded, responded to and used to consider improvements at the service.
People’s end of life care was considered and detailed to ensure that they would be comfortable remaining at the service. There were activities for people to take part in each day which involved the staff and anyone who wanted to join in.
Staff were led by a pro-active and friendly manager who consistently considered how to improve the service. A relative told us, “ As a family member you are always greeted with a smile here. This comes from the management. Both the manager and deputy manager are excellent at their jobs.”
Rating at last inspection:
At our last inspection in July 2016 the home was rated ‘Good’.
Why we inspected:
This inspection was carried out in line with our inspection methdology in that we scheduled the inspection based on our previous rating.