Our current view of the service
Updated
21 February 2025
Date of assessment: 24 February to 4 March 2025. Bright Care Horsham is a domiciliary care agency providing personal care to people living with dementia and older people in their own homes. At the time of our assessment 9 people were receiving the regulated activity of personal care.
People were very well supported by a caring and compassionate staff team who received high quality training and regular supervision. The provider placed a strong emphasis on staff wellbeing and made sure their successes were celebrated which motivated the team to provide exceptional care for people.
People’s medicines were administered and managed safely. Staff protected people from the risk of harm or abuse and knew how and with whom to raise concerns. Staff kept people’s home clean and followed infection prevention and control procedures to keep people safe.
Staff monitored people’s health needs and quickly sought medical advice in response to any changes. Staff followed professional advice, monitored outcomes and provided feedback to professionals when needed.
People benefitted from a consistent staff team who understood and respected their preferences and upheld their dignity. Staff provided extremely person-centred care and knew who and what was important to the people they supported. The registered manager arranged and sourced social events to prevent people from social isolation.
The service was run by an extremely dedicated registered manager who created an open and inclusive culture for people, their relatives and staff. The registered manager sought people’s feedback and learned from care forums and professionals to continually improve people’s experience. The registered manger was incredibly well supported by their own staff and senior leaders within the organisation. Ongoing quality assurance systems fed into service development plans to benchmark and continually improve the service. Staff were confident they could contact managers at all levels if they had any issues.
People's experience of the service
Updated
21 February 2025
People told us they were extremely satisfied with the staff and the service as a whole; they gave positive feedback about the staff and the registered manager. Their comments included, “I think they are great, absolutely great.” And, “It's been excellent, not a problem. I feel very safe in their hands.”
People told us they felt staff were well trained and supported them in accordance with their wishes. Comments included, “I think they are very well trained, no problems. They give me my medication on time and the right pills.”
People’s needs were reviewed regularly and when there were changes. A person gave examples of how staff has helped their health improve and said, “I have changed a lot, I used to have three visits and I just have one in the morning now.”
People’s views about their care were at the heart of everything staff did to support them, they were involved with planning and reviewing their care and their voices were heard. A person told us, “I have contributed with my care plan, right at the beginning, I have made some changes along the way.”
People were supported to remain as independent as possible. A person gave an example of how staff supported them and said, “They are always checking can they do this, and that. Always ask me for permission which is nice. They don’t overtake anything I am trying to do, always give me time to try first but help when I ask. When they help me, they make sure the door is closed so no one else sees, it’s all very respectful.”
People told us staff treated them as individuals and got to know them well. Comments included, “They have got to know me very well, I feel I know them very well. We have a good a chat and I feel they are like my friends.”
Staff swiftly contacted medical professionals when they noticed changes in people’s health and supported them to medical appointments. A person said, “I have been quite well, touch wood, but I suspect they would call me a doctor if I was unwell.”