White Hart House

During an assessment under our new approach

We carried out this assessment 5 November 2024 to 4 December 2024. The service is a residential care home service providing support to people with a learning disability and autistic people, as well as those living with physical disabilities and sensory needs. There were 6 people living in the home at the time of our assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed this service due to receiving information of concern. This service had not been previously rated. We assessed all the quality statements. The provider was highly motivated to improve the service, and the manager was working at improving activities for people in the evenings and ensuring all staff were confident in understanding people’s communication needs. Some time was needed to ensure all the provider’s audits would effectively identify shortfalls and drive improvements. People were protected and kept safe. People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints. A dedicated management team led the service.

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