London Borough of Ealing Reablement Service

Updated 24 January 2024

The London Borough of Ealing Reablement Service provides short term assessment and enablement services to people in their own homes to help them be as independent as possible. The service is for people who have been discharged from hospital or whose health has deteriorated. There were 62 people using the service when we carried out a remote assessent. Most were older adults. This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our assessment there was a registered manager in post. During the assessment we contacted 14 people using the service, 21 care staff, and 3 healthcare professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We looked at the 5 quality statements including safeguarding, involving people to manage risks, safe and effective staffing, independence, choice, control, equity in experiences and outcomes and good governance, effective leadership, and quality monitoring systems.

Updated 24 January 2024

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People said they experienced positive outcomes from the care and support they received which was provided by skilled and caring staff. They told us they received the standard of care and support described in all the quality statements we assessed. They were supported to live safely, comfortably, and were protected from the risk of abuse or harm. People were supported to understand safeguarding and how to raise concerns when they did not feel safe. They were involved in making decisions about how they wished to be supported. People received prompt and appropriate support from staff and the staff team worked well together to provide this. People had choice and control about how they preferred to receive care and support from staff. They were encouraged and supported to do as much as they could for themselves to maintain and improve their independence.