The Care Quality Commission

Archived: Belle Vue House

1-3 Mowbray Close, Hendon, Sunderland, Tyne and Wear, SR2 8JB (0191) 567 3681

Provided and run by:
Mr Devinder Mohan Malhotra

Important: The provider of this service changed. See new profile

All Inspections

11 December 2012

During a routine inspection

Some people were not able to tell us directly what they though about the service. We decided to undertake a Short Observational Framework for Inspection (SOFI) exercise. SOFI is designed to be used when inspecting services for people who had some difficulty in communicating their opinions on the services they receive.

People we could speak to told us told us they were happy with the service they received at the care home. One person said they had 'No grumbles'. Another person said that it was 'their home and they felt at home there'. They also said the staff were 'very pleasant' they enjoyed the food and the staff had sufficient training to care for them.

A relative said the service knew 'needs' and there was 'nothing wrong' with the service and their relative was always clean and comfortable. Another relative said that the home 'go that little bit extra' to other care homes their relative had been in previously. They had attended open meetings to put forward their views on the service.

We spoke to two visiting health care professionals who both said they had no concerns about the service. They described it as an 'excellent home' they said the staff knew the service users needs and people were well looked after. They also said that there were always plans in place when service users were discharged from hospital.

5 January 2012

During a routine inspection

The staff took note of the wishes of the people who used the serve when they first met with them to asses their needs before coming into care. They told us that they felt that the staff involved them in their care.

We saw that the staff were courteous with the people and acted professionally when they interacted with them. We also saw the staff conducted themselves in ways that promoted the dignity of the users and enhance their self-esteem.

Some of the comments form individuals that we spoke with include, 'we are well looked after here'; 'I came to see the place and I have never regretted choosing this place'; 'The girls are very helpful and they treat us with respect'.

People told us that they received regular medical care from their GP, and also from the district nursing service. They also told us that the staff were very caring and always there when they needed them. People said that they felt safe being at Belle Vue House.