Archived: The Spinney Nursing Home

Staff did not have access to clear guidance about the needs of people and how these needs were to be best managed.

We completed an audit of monies held on site and found balances to correspond to records held. However reconciliation of monies held had not happened despite an agreed action plan with CQC.

We spoke to people about the building and environment. Everyone we spoke to inlcuding staff, relatives and people living in the home said the home required work to make it safe. One person said, "I came to the Spinney because it used to have a good reputation; I wish I’d looked into things more before I’d moved in.”

We looked at training records of staff and noted that a real effort had been put into supporting staff with recent training. Staff who had recently started at the home described a suitable induction and had received formal supervision.

We looked closely at the audits undertaken. We found that whilst some areas of concern had been identified others had not. Concerns that had been identified for action were not always completed. Actions that had been completed were not done so in a timely manner

Staff we spoke too knew the needs of the people living in the home. Some staff we spoke to felt that at times people's needs were not met in a timely manner.

There were not effective systems in place to manage all different floats of money held. This left a potential risk of financial abuse.

People we spoke with who lived in the home thought that access to the bathrooms was a problem. One said,'Not only do I have to wait for ages to be taken for a bath; I have to go to the other end of the house.'

Relatives we spoke with said their family members appeared happy and liked the staff. One member of staff said, 'We eventually get everything done that we need to but we don't get enough time to just spend time with residents.'

Some relatives we spoke with had taken part in surveys and said that they felt comfortable raising issues or concerns.