Archived: Coppice Wood Lodge

Updated 17 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 07 August 2015 and was unannounced.

The inspection was carried out by an inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we reviewed the information we held about the service. This included information sent to us by the provider, about the staff and the people who used the service. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We spoke with the local safeguarding team and a GP to obtain their views.

During the visit, we spoke with 12 people who used the service, four visitors, five care staff and the registered manager. We spent time observing care and support in communal areas.

We also looked at a sample of seven care records of people who used the service, 19 medicine administration records, three staff records and records related to the management of the service.

Updated 17 September 2015

This inspection took place on 7 August 2015 and was unannounced. When we last visited the home on 11 September 2014 we found the service were meeting all the regulations we looked at.

Coppice Wood Lodge provides accommodation and personal care for 38 older people, some of whom may have dementia. There were 31 people using the service on the day of our inspection.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found one of breach of regulations at this inspection. The majority of people had a DoLS in place but the provider had not formally notified the Care Quality Commission of this.

People were kept safe. Medicines were being managed safely. Risks to people were identified and action taken to reduce the risks. Sufficient staff were available and they had the necessary training to meet people's needs. Staff responded to people’s needs promptly.

People were provided with a choice of food, and were supported to eat when this was needed. People were supported effectively with their health needs.

Care was planned and delivered in ways that enhanced people’s safety and welfare according to their needs and preferences. Staff understood people’s preferences, likes and dislikes regarding their care and support needs.

People were involved in decisions about their care and how their needs would be met. Staff knew what to do if people could not make decisions about their care needs in line with the Mental Capacity Act 2005.

People were treated with dignity and respect. There was an accessible complaints policy which the registered manager followed when complaints were made to ensure they were investigated and responded to appropriately.

People using the service, relatives and staff said the registered manager was approachable and supportive. Systems were in place to monitor the quality of the service. People and their relatives felt confident to express any concerns, so these could be addressed.

At this inspection there were breaches of regulations in relation to the need for consent to care. You can see what action we told the provider to take at the back of the full version of the report.