Ethos Care Family Services Limited

Ethos Care Family Services Limited provides supported living services to people living with mental health support needs. At the time of our inspection the service was providing support to 4 people across three locations. Each supported living house had an office and sleep in facilities for staff members.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who are autistic.

Right support: Staff demonstrated they understood the support people required. The registered manager and staff described how people’s anxieties and related behaviours had reduced over time. We saw confirmation of this in people’s care records and incident reports.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care: People’s care plans and risk assessments were person centred. Care plans contained guidance for staff in meeting people’s assessed needs. Staff understood people's wishes and preferences and spoke about them in a caring and and respectful manner. Staff encouraged people to do things for themselves and to take positive risks, such as participation in activities. Staff had engaged with people, health care professionals and other relevant individuals to support people's needs.

Right culture: People and those important to them, such as family members had been involved in planning their care and support. Staff worked with people to engage them in activities and support that met their expressed interests and preferences. Staff and managers had received training in supporting people’s individual needs. Staff were supported to discuss best practice for the people they supported in individual supervision sessions and team meetings. People were provided with the support they required to develop daily living skills and to access the local community as they wished. Staff members said they felt supported by the provider and received the information and support they required to do their work effectively. A relative told us they felt the service was well-managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 November 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.