LadyB Health Care Recruitment Agency's Ltd

During an assessment under our new approach

Date of Assessment: 5 November to 14th November 2024. The service is a domiciliary care agency. It provides personal care to people living in their own homes. They supported adults of all ages, mainly older people including those living with dementia. At the time of the inspection they were supporting 7 people, but only 2 of them received personal care. People were protected and kept safe. Staff understood people’s needs and managed any risks related to their care. There were enough staff with the right skills, qualifications and experience. The provider made sure staff received training and regular supervision to support them in their role. People and their relatives were fully involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. The registered manager worked closely with people, their relatives and health and social care professionals to ensure the best outcomes. Staff involved people and made sure they understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff responded to people in a timely way. The service supported staff wellbeing. People were involved in decisions about their care. People knew how to give feedback and were confident the service would take it seriously. People received fair and equal care and treatment. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The registered manager was dedicated to ensure people received a good standard of care, and was open to feedback for further learning and improvement. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.

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