LadyB Health Care Recruitment Agency's Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service since they were registered in November 2022. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had an initial assessment before they started receiving care, which was reviewed after 6 weeks to see if any changes were needed. A relative said, “I was there for the assessment and they were asking us a lot of questions. Everything was explained to us and it went very smoothly."

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager met with people, their relatives and any relevant health and social care professionals to gather important information about health conditions and care needs.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Relatives told us how staff liaised very closely with them, as due to the funding nature of some care packages, it was managed by people’s relatives, who would liaise with the relevant professionals if needed.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Relatives told us staff were responsive in reporting any changes in health or if they had concerns about people’s wellbeing. We saw the registered manager contacted a person’s GP when they had concerns about a deterioration in their health, which required a referral for an assessment of assistive equipment. A relative told us staff also supported their family member to healthcare appointments when needed.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Relatives told us the positive benefits they saw as a result of the care provided. Comments included, “[Family member] is really happy and tells us with the support it is having a positive outcome on his health” and “Previously, they were not settled and he/she was quite agitated. But now, they are much happier. It has been a positive change for their wellbeing."

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff completed relevant training and had a good understanding of the importance of involving people in decisions about their care. A relative said, “In my experience, I can see how the staff interact with [family member] and they are always fully involved and ask for consent in everything they do.” The registered manager told us this was an area they reminded staff and discussed strategies for people if they did refuse their care. They added, “Staff know if they refuse, they cannot force anything. We wait, give them some time and try and encourage them to be involved."