Medevent Limited

The service had not been previously inspected. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well, the service demonstrated high levels of cleanliness and good adherence to the principles of infection prevention and control. Staff assessed risks to patients, acted on them and kept good care records.
• Staff provided good care and treatment. The service met agreed response times, performance data demonstrated high levels of consistent compliance. Managers monitored the effectiveness of the service and made sure staff were competent and mandatory training compliance was completed. Staff worked well together for the benefit of patients and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people and took account of patients’ individual needs. The service proactively encouraged both negative and positive feedback as they valued all feedback as an opportunity to improve. People could access the service when they needed it.

However:

• The service could not evidence that it had a robust system of governance nor that it managed risk effectively.
• The service provided patient information in English only with no access to other languages or formats.