Dovecote View Chichester

Updated 24 March 2021

The inspection

This was a targeted inspection to look at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services. We also looked into infection prevention and control during end of life due to information of concern that has been shared with this.

Inspection team

This inspection was completed by one inspector

Service and service type

Dovecote View Chichester is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed the information we held about the service. We looked at the statutory notifications received. Notifications are information about important events the service is required to send us by law. We reviewed information from partner agencies and stakeholders and on-going monitoring information

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection-

We observed people at the service whilst ensuring that safe social distancing measures were maintained at all times. We spoke with the registered manager and observed staff supporting people using the service.

After the inspection –

We spoke with three relatives of people living at the service, this included those with a direct experience of the Covid-19 outbreak. We spoke with four staff members. We reviewed a range of records, this included care plans for two people, advanced decision care plans for two people and records relating to management of infection prevention and control (IPC). We continued to seek clarification from the registered manager to validate evidence found.

Updated 24 March 2021

About the service.

Dovecote View Chichester is registered to provide accommodation and personal care for up to 32 older people, including those living with dementia. At the time of the inspection there were 25 people living at the home.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

At the last inspection the service was rated as Good. The inspection report was published on 9 September 2016. At this inspection we found the service remained Good.

People’s experience of using this service:

People and their relatives said they were satisfied with the standard of care provided. For example, one person told us the staff were responsive in providing care when they wanted it. A visitor gave feedback to the Commission via the You Experience portal that people were well care for and the person they visited was, “looked after and very happy.” Relatives and people said they were consulted and consented to the arrangements for care. People told us there were enough staff who responded when they asked for assistance. We observed staff treated people well and in a kind manner. Staff paid attention to people, chatted with them, and, checked whether people needed any assistance. Staff demonstrated they promoted values of treating people with respect and dignity. Staff were motivated and enjoyed their work; for example, one member of staff said, “I love the job. I see people as family. I am passionate about the work.”

People said there was a choice of good quality food. We observed people were supported to eat and the lunch was enjoyable for people. A range of activities were provided for people and the home employed an activities coordinator. People confirmed they enjoyed the activities.

Staff were well trained and supervised. Staff said they felt supported and worked well as a team.

The home was comfortable, clean, hygienic and free from any offensive odours.

The service was well managed and a range of audits were used to monitor the quality and safety of the services provided. People said the staff and management were approachable. Residents’ and relatives’ meetings were held on a regular basis where agenda items included discussions about the home and food. Surveys were also used to monitor the views of people and relatives.

Follow up: We will review the service in line with our methodology for ‘Good.’