Archived: Upton Grange

Updated 29 May 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 21 and 23 April 2015 and was unannounced. The inspection was carried out by an Adult Social Care inspector. Before the inspection we looked at information CQC had received since our last visit and we contacted the quality monitoring officer at the local authority.

During our visit we spoke with six people who used the service, five relatives, two GPs, a district nurse, and eight members of staff. We saw written comments that had been made by relatives and by people who lived at the home. We looked at care plans for three people who used the service, medication records, staff records, health and safety records, and management records.

Updated 29 May 2015

The inspection took place on 21 and 23 April 2015 and was unannounced. The home is a purpose-built, two-storey property set in its own grounds in a quiet residential area. There were 26 bedrooms on each floor, all of which had en-suite toilet, wash basin, and shower. On each floor there was a spacious lounge/dining room with a kitchenette, a quiet lounge and a bathroom. At the back of the house there was a well-tended garden.

The service is registered to provide accommodation and personal care for up to 52 people and 51 people were living there when we visited. The people accommodated were older people who required 24 hour support from staff. The home is part of the range of services provided by the Leeds based company Ideal Care Homes (North West) Limited and had a manager who was registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People we spoke with said they felt safe living at Upton Grange. All staff had received training about safeguarding and this was updated every year. There were enough qualified and experienced staff to meet people’s needs and keep them safe. The required checks had been carried out when new staff were recruited.

The staff we spoke with had good knowledge of the support needs of the people who lived at the home and had attended relevant training. The staff we met had a cheerful and caring manner and they treated people with respect. Both professional and family visitors who we spoke with expressed their satisfaction with the care provided.

We found that the home was well-maintained and records we looked at showed that the required health and safety checks were carried out. There was a lack of storage space for equipment which resulted in equipment being stored in bathrooms and wheelchairs being kept in the main entrance area.

We found that medicines were managed safely and records confirmed that people always received the medication prescribed by their doctor.

People we spoke with confirmed that they had choices in all aspects of daily living. They were happy with the standard of their meals and the social activities provided.

People were registered with local GP practices and had visits from health practitioners as needed. The care plans we looked at were comprehensive and gave details of people’s care needs and information about the person’s life and their preferences.

People we met during our visits spoke highly of the home manager. People were encouraged to complete satisfaction surveys and a programme of quality audits was in place to monitor the quality of the service.