Archived: Penkz Limited

The service had a new format for care plans. People told us that a manager had visited them recently to reassess their care needs. They were able to discuss how they wished their care to be provided. One person said, 'I don't have regular carers but I know all the girls now. I think a great deal of them. They have information on how to help me and they always ask if I want anything else. They are all extremely nice.'

Two people told us that there were a lot of changes in care workers, because they did not stay with Penkz Limited for very long. All the staff we spoke with told us that they were asked to take on additional calls due to shortage of staff.

Care workers told us that they had the training that they needed to meet people's needs, and that they received good support from the managers.

Staff files contained all the required information to show that they were fit to work with vulnerable people.

People were not involved in making decisions about their care and treatment. Care plans provided brief details of each person's care needs with no indication that the person's preferences were taken onto account.

We saw evidence that one person had commented that the care workers always seemed to be in a rush, and requested more time for the visits. There was no evidence that any action had been taken to address this concern.

People's personal records were not accurate and fit for purpose. Care plans did not contain accurate information on each person's needs. These inaccuracies in care records mean there was a risk of the care worker providing inappropriate and unsafe care and of the person suffering an injury.

Staff records and other records relevant to the management of the services were not accurate and fit for purpose. We looked at the files for three care workers. They all contained evidence of each person's identity. However none of the files contained all the required information to show the people concerned were suitable to work with vulnerable people.