Wentworth Clinic

Updated 1 June 2023

Wentworth Clinic is operated by Mr Velupillai Ilankovan. The clinic had no overnight beds. Facilities include a theatre, a recovery room, a dental care room, a treatment room, an outpatient consultation room and two waiting areas.

The Wentworth Clinic mainly provided dentistry procedures to private paying patients. The clinic also provided surgical treatment to some NHS patients to help local NHS hospitals reduce their waiting lists. Minor cosmetic surgery was also carried out to private patients. Treatments were usually carried out with local anaesthetic and medicines to help reduce anxiety. Lasers were used for some medical procedures.

In the 12 months before our inspection 1,104 patients attended Wentworth Clinic; 648 of these were NHS patients. Eighty-six patients attended for cosmetic surgery, 410 patients attended for surgery other than cosmetic surgery, 608 patients were seen for dentistry.

The provider did not treat patients under the age of 18.

This is the first time we have inspected this service using our new methodology. The service has not previously been rated. We last inspected this service in April 2017.

Updated 1 June 2023

This was the first time we inspected the service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff mostly had training in key skills, and managed safety well. The service controlled infection risk well. They mostly managed medicines well.
• Staff provided good care and treatment and gave patients pain relief when they needed it. Managers made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and mostly had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• The service planned care to meet the needs of local people and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

However:

• Staff did not always have the training required to keep patients and themselves safe.
• Policies did not always contain the most up to date information to protect patients from harm.
• Patient notes were not always complete.
• Leaders did not always use reliable information systems to govern the service.

Updated 1 June 2023