Tenby House

Updated 16 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 23 March 2021 and was announced.

Updated 16 April 2021

Tenby House is a residential care home for up to 32 people, the majority of whom are living with dementia. At the time of our inspection, 25 people were living at the home. Accommodation is provided over two floors and communal areas include a sitting room, a further sitting room/conservatory and a dining room.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection we found the service remained Good.

People felt safe living at the home. Staff had been trained to recognise the signs of potential abuse and new what action to take. Risks to people had been identified and assessed and actions taken by staff to mitigate risks. Staffing levels were safe and checks completed on staff before they commenced employment. Medicines were managed safely and people received their medicines as prescribed. The home was clean and staff wore protective clothing such as aprons and gloves, to prevent the risk of infection. Lessons were learned when things went wrong.

People received effective care from staff who had completed a range of training and had regular supervisions. People enjoyed the food on offer at the home and had a choice of menu. Healthcare professionals and support were provided for people as needed. There were ongoing plans to improve the building and people were involved in choosing colours when redecoration took place. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were looked after by kind and caring staff who knew them well. People were involved in all aspects of their care and had choices over their lives. Staff treated people with respect and compassion and were given the privacy they needed.

Personalised care was delivered to people that was responsive to their needs. Care plans provided detailed information about people, including their preferences and life histories. People’s cultural and religious needs were documented and their spiritual needs were met. Activities were organised at the home if people wished to participate. External entertainers also visited the home. People were happy at the home and had no complaints. Where complaints had been received, these were dealt with satisfactorily by the provider. People’s wishes for their end of life care were documented.

People spoke positively about the management of the home and their feedback and views were obtained in a variety of ways. Relatives’ feedback was sought and positive comments had been recorded. Staff felt valued in their roles and supported by management. Systems were effective in measuring the quality of the service and to drive improvement. The service met all relevant fundamental standards.

Further information is in the detailed findings below.