Background to this inspection
Updated
12 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of the Care Quality Commission’s (CQC’s) response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 29 December 2020 and was announced. It was announced because the geographical area the home is located had a high transmission rate of Covid-19 and checks were made at the service before inspection to ensure it was safe to proceed.
Updated
12 February 2021
About the service: The Manor House is a care home that provides accommodation and nursing care for up to 50 adults. At the time of the inspection 47 people were using the service.
People's experience of using this service:
¿ The home had safeguarding policies and procedures in place and staff had a clear understanding of these procedures.
¿ Staff were recruited safely but we noted in some cases the need to improve some pre-recruitment checks. We have made a recommendation about this in the 'Safe' section of the report.
¿ There were enough staff available to meet people's care and support needs.
¿ Risks to people had been assessed and reviewed regularly to ensure people's needs were safely met.
¿ People were receiving their medicines as prescribed by health care professionals.
¿ The home had procedures in place to reduce the risk of the spread of infections.
¿ Care records were up to date and reflected people’s current health care needs.
¿ People told us they were happy with the care and support that was provided.
¿ Assessments of people's care and support needs were carried out before they moved into the home.
¿ Staff had received training and support relevant to people's needs.
¿ People were supported to maintain a balanced diet.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
¿ There was a full range of activities for people to participate in that included health improving exercises and classes.
¿ Staff treated people in a caring and respectful manner.
¿ People and their relatives [where appropriate] had been consulted about their care and support needs.
¿ The home provided end of life care and support to people and their family members when required. Healthcare professionals and relatives were particularly complimentary about this.
¿ The home had a complaints procedure in place. People and their relatives told us they knew how to make a complaint if they were unhappy with the service.
¿ The registered manager had effective systems in place to assess and monitor the quality of the service.
¿ The registered manager had worked in partnership with health and social care providers to plan and deliver an effective service.
¿ The provider took people and their relatives views into account through satisfaction surveys and meetings.
¿ Feedback from the surveys and meetings was used to improve the service.
¿ Staff at all levels enjoyed working at the home and said they received good support from the registered manager and provider's representative.
Rating at last inspection: Good (Report was published on 23 September 2016).
Why we inspected: This was a planned inspection based on previous rating.