Background to this inspection
Updated
24 March 2021
The inspection
This was a targeted inspection. We looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
An inspector visited the service on 18 February 2021.
Service and service type
Bluebell Residential Home Limited is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means they are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours' notice of the inspection. this was to ascertain to Covid status of the service and make sure the registered manager was available to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local infection prevention and control team. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, and deputy manager. We looked at records relating to infection prevention and control (IPC). We looked at checks the registered manager undertook to ensure correct IPC processes were followed. We completed a walkaround of the environment to look at IPC practice and the staircase in the home, following social distancing measures.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
24 March 2021
About the service:
Bluebell Residential home provides residential care for up to 40 people, at the time of the inspection there were 39 people living at Bluebell.
People’s experience of using this service:
People and their relatives told us they were happy with the care provided. All staff demonstrated a commitment to providing person-centred care. People had developed positive relationships with staff who had a good understanding of their individual needs.
People were supported to maintain their independence and positive risk taking was encouraged. Systems were in place to support and monitor people’s safety.
People were protected from possible harm. Staff had a good understanding of how to safeguard people and were confident to raise any concerns they identified. Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.
People's assessments were detailed and reviewed consistently. Staff applied learning effectively in line with best practice, which led to good outcomes for people and supported a good quality of life.
Minor recording issues were identified throughout the inspection these were addressed immediately and had no impact to people.
Staff completed regular training to support them to fulfil their role. Staff felt supported and received regular supervisions, team meetings and competency checks.
Staff were friendly and polite. Staff took time to get to know people. We observed staff consistently sat chatting with people about their lives, hobbies and interests.
Care plans were person centred and were reviewed on a regular basis. People and their relatives told us they were confident if they had any complaints the registered manager would address them appropriately.
People knew the registered manager and told us they trusted them. Staff told us the registered manager was supportive and approachable.
Rating at last inspection: Good (report published 05 May 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.