Camphill Health Centre

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an announced assessment between 10 June and 27 June 2024. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury. The practice is situated within the West Warwickshire Integrated Care System (ICS). It provides services under an Alternative Provider Medical Services (APMS) contract (part of a contract held with NHS England) to a patient population of about 4,654. Overall, the practice is rated as Good. All key questions, Safe, Effective, Caring, Responsive and Well-Led are rated Good. We recognise the pressure that practices are currently working under and the efforts staff are making to maintain levels of access for their patients. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

People's experience of this service

In the 2023 National GP Patient Survey (01/01/2023 to 30/04/2023), the practice’s data for patient satisfaction was mixed with some scores below local and national averages. For example, patients were less satisfied with their overall experience of the service and how involved they felt in their care and treatment. Similarly, satisfaction scores for access on the telephone and appointment times were below average. Patient feedback gathered by the practice was more positive. Feedback received as part of this assessment was mixed. Patients continued to tell us they struggled to access appointments but they were positive about the care they received. Patients commented positively on the attitude of staff and told us they felt they were respected and treated with care and kindness.