4 July 2023
During an inspection looking at part of the service
NSF Health is a domiciliary care agency providing personal and nursing care to people in their own
homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection,
there were 56 people using the service.
People's experience of using this service and what we found
Since our last inspection (at the previous registered location), the provider had implemented various monitoring systems and sought external advice to help them monitor the service and drive improvement. However further development of systems which monitored people’s care call times and care records was needed to ensure people received their care as planned.
People’s care plans described their care needs. Risks to people were assessed and guidance provided to staff in how to minimise these. Where needed, people's nutritional and hydration needs were met.
People’s medicines were managed safely. Staff’s infection control practices helped to prevent the spread of infection.
Staff showed good awareness of people’s individual needs and risks, including those related to people’s protected characteristics and communication needs.
People were safeguarded from the risk of abuse and harm. Any incidents of abuse, accidents complaints or errors were reported to the office. The registered manager kept oversight of any concerns, and where necessary reported incidents to relevant agencies and notified CQC. Lessons learnt from incidents were implemented to help prevent further occurrences.
People’s care and support was delivered in a way which met their needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had been suitably recruited and trained to meet people's needs.
People said staff were caring. Their dignity and privacy were respected at all times and consent was sought by staff before they provided support.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service (at the previous registered location) was requires improvement.
Why we inspected
Since our last inspection the provider had moved their registered location and had registered their new location with us on 16 March 2023. This is the first inspection of the newly registered location. As part of this inspection we followed up on the provider’s action plan, provided to us following the last inspection, to show what they would do and by when to improve.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for NSF Health on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.