Higher Park Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's views and experiences were sought by the manager and actions were taken when needed. For example, what meal choices people wanted and what activities they wished to spend their time enjoying. Staff were supported by the manager. For example, regular staff meetings were held. Supervision of staff was mostly informal but this was recorded by the manager. The local authority quality assurance team were supporting the service with their service improvement plan. The manager had a programme of regular audits which was supporting them to have improved oversight of the service provided. The provider supported the manager although there were no records being made of their regular visits.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Regular meetings were held with people to seek their views. A recent survey had been sent out to people, their families and visiting healthcare professionals to ask for their experience of the service provided. Positive responses had been received.

The local authority are monitoring the service and supporting the manager with a service improvement plan. Actions were being taken where necessary.

The manager audited all aspects of the service provided. For example, standards of care and staff training. Plans were in place for staff to increase their knowledge and skills. Where concerns were raised the manager was able to evidence that appropriate action was taken in a timely manner.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.