Eastwood Lodge

Eastwood Lodge is a residential care home providing personal and nursing care to older people. The service was registered to provide support to up to 22 people and there were 21 people using the service at the time of our inspection.

People’s experience of using this service and what we found

The provider had safeguarding policies and procedures in place. Staff had received training about how to safeguard people and knew how to report any potential abuse. Any potential risks to people were assessed to ensure their safety. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was a system to record when accidents or incidents happened. People's medicines were safely managed. Enough staff worked at the service to meet the needs of the people. The provider had safe recruitment and selection processes in place. There were systems in place regarding the prevention and control of infection.

The provider operated an open and inclusive culture where people, relatives, staff and other professionals were encouraged to help improve the service provided to people. They sought feedback from people who used the service and their relatives about the service. Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them. The management team worked closely with external organisations to ensure people needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was under the previous provider was Good, published 15 December 2017.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eastwood Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Eastwood Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Eastwood Lodge accommodates 19 people in one adapted building. 17 people were using the service at the time of our inspection.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place to help protect people from abuse. Risk assessments provided information about how to support people in a safe manner. Procedures were in place to reduce the risk of the spread of infection. Medicines were managed in a safe manner.

People’s needs were assessed before they started using the service to determine if those needs could be met. Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.

We found that the service had procedures in place for dealing with complaints and safeguarding issues. Staff we spoke with were knowledgeable about how to respond to any safeguarding allegations. We found the service was staffed in sufficient numbers to meet people's needs.