- Care home
Westhope Mews
Report from 15 May 2024 assessment
Contents
Ratings
Our view of the service
Westhope Mews provides residential care and support to up to 8 people within a residential setting in Horsham. The service provides support to people living with learning disabilities, physical disabilities and or Autistic people. There were 6 people living there at the time of our assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment was prompted in part following another assessment at one of the providers other local services, where we found significant shortfalls in the quality of care. Westhope Mews was one of several services registered as Westhope Ltd under the national brand of Accomplish, part of the Keys group. The registered manager had left the service and the provider had made arrangements for an interim experienced manager to support the service whilst recruitment was taking place. We looked at 16 quality statements within the key questions of Safe and Well led. We found 3 breaches of the legal regulations in relation to safe care and treatment, staffing and governance. Risks to people were not adequately identified or managed. Staff did not always support people with medicines safely.
People's experience of this service
People told us that they could talk to staff and felt safe living in the service. While the people we spoke to expressed that they were generally happy with their staff, they didn’t like living with the other people they shared their home with. Our assessment found elements of care did not meet the expected standards. People told us they would like to go out more. We spent time observing the support and communication between people and staff in shared areas of the house. We observed staff not always supporting people in a person-centred manner. People were not always supported or encouraged to be get up or leave their rooms. The provider had not always ensured staff had received effective training to support people’s individual needs and had not always monitored staff skills or competence. For example, staff understanding of how to offer engagement and motivate people needed improvement. Not everyone living at Westhope Mews used speech to communicate so used symbol-based communication which people had in place.