Cloverdale

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out a responsive assessment of Cloverdale between 3 April and 20 May 2024. This assessment was completed to follow up on concerns received from the public and other stakeholders. Cloverdale is a residential care home providing accommodation and support for 4 people who have a learning disability and who may also have a physical health condition. On the days of the assessment visits there were 4 people living at the service, all of whom were receiving a regulated activity. The rating at our last inspection (published 28 October 2019) was outstanding. At this assessment we found changes within the service which meant our rating has changed to good. We assessed 19 quality statements relating to 4 of the 5 key question ratings. We looked at the overall quality of the service and provided a rating under the Health and Social Care Act 2008. We found safeguarding investigations had been completed where required with actions identified and lessons learned shared. We found the safe use and storage of medicines and peoples support plans included appropriate guidance. Staff knew people and their needs well and were provided with adequate support via supervisions and staff meetings. Support plans required updating to accurately reflect people’s current needs and due to changes in staffing and management, people’s ability to access the community had been impacted. In addition, staff were required to sign to confirm they knew and met people’s needs and this had not always been done. Leaders were aware and working with staff to improve record keeping and the learning culture within the service.

People's experience of this service

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. People and their relatives told us they felt safe living at the service and were supported by staff who listened to them and treated them with dignity and respect. One person said, “I’m safe here, it’s my house,” another person told us, “I am happy here, I’m safe, nothing is going to happen.” People also told us they were supported by staff with their medicines and one person was able to tell us about their prescribed medicines. Relatives told us they were told of any incidents and the steps taken in response. One person told us their independence was supported by staff, they said, “I offer to help with meal prep- they let me.” People and their relatives told us staff were kind and caring. One relative told us, “Staff know them [person] well and instruct new staff. They [staff] are kind and they [person] have a good keyworker.” One person told us they wanted more staff to enable them to go out more and to do the things they liked outside the home and relatives told us of the negative impact of the person not being able to access the community as they wished. This was due to a lack of employed drivers at Cloverdale which leaders were taking action to resolve.