Drayton Home Care Services Limited

Updated 20 August 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection along with an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. On this visit the expert’s area of expertise was as a family carer of an older person who uses this type of care service.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started with a visit to the office location on 17 July 2019. The expert by experience made telephone calls to people who used the service on the 31 July and 1 August 2019.

What we did before the inspection:

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection

During the inspection:

We looked at the information we had gathered. We spoke with four people on the telephone. We also spoke with two relatives. We spoke with three care staff, the registered manager and HR Director.

We reviewed four people's care records, audits and other records about the management of the service.

Updated 20 August 2019

About the service:

Drayton Homecare Services is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 27 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service:

People received their medicines safely. Risks to people had been assessed and managed well. Audits were carried out to ensure that all aspects of people’s support with medicines was being delivered safely.

People were supported to access healthcare services as needed and staff responded promptly to changes in people’s health.

Staff knew people well and provided support that met people’s needs in line with their preferences. People were supported with kindness and consideration.

Staff knew how to keep people safe and had received training in how to reduce the risk of harm from occurring.

People’s rights were upheld and protected. People were supported to have choice and control over their day to day lives. People’s preferences were known by staff who enabled people to do as much as possible for themselves.

The provider had monitoring systems in place to check if the service was well managed. People and staff were encouraged to provide feedback about the service. Any shortfalls in service provision were acted upon.

The registered manager was aware of their responsibility to report events that occurred within people’s home to the CQC and other external agencies, thus complying with the regulations.

Rating at last inspection:

The service was rated requires improvement at the last inspection (report published 25 July 2018).

The service at this inspection was rated Good

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.