The Care Quality Commission
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Archived: Heritage Care at Home Ltd Domiciliary Care Agency

Leiston Enterprise Centre, Eastlands Industrial Estate, Leiston, Suffolk, IP16 4US (01728) 833899

Provided and run by:
Heritage Care At Home Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

7, 22 November 2013

During a routine inspection

We spoke with six people who used the service and two people's relatives. All were positive about the standard of care provided by the service. One person described the service as, 'A cut above, they are concerned about their clients.' Another person told us, 'They keep their promise, that's what I like, rare but nice'do what they (staff) come to do, help me wash. They don't leave me wanting; they make sure everything is done before they leave." Another said, 'I am very impressed with Heritage.' Another said, 'I give them top marks, excellent.'

People told us that the service was well led. One person described the, 'Bosses,' as, 'Thoughtful.' Another person told us how the owners (provider and registered manager) took a, 'Hands on role.' They felt it kept them in touch on what was going on, and in monitoring staff practice. Several people described the owners as very approachable. One person told us, 'You can always ring them.'

People told us that staff had never missed a visit, and if staff were delayed there were justifiable reasons.

People described staff as caring and that they felt safe in the knowledge that staff had the skills and knowledge to support and respond to their individual needs. One person told us, they had felt, 'Safe and secure with them (staff).'

Staff told us that they felt supported and that they worked well as a team.

We saw that appropriate arrangements were in place to support people with their medication.

31 August 2012

During an inspection looking at part of the service

During our inspection on 13 April 2012, the people we spoke with told us that they were very happy with care they received from Heritage. We were told that staff were "caring and gentle" and that "they would do anything for you". We spoke with three people who all told us the care received was to their expectations.

We did not speak to people who use the service on this occasion. We were carrying out a follow up inspection and were focusing on checking improvements the service had told us they had made since our last inspection.

12 April 2012

During a routine inspection

People we spoke with told us that they were very happy with care they received from Heritage. We were told that staff were 'caring and gentle' and that 'they would do anything for you'. We spoke with three people who all told us the care received was to their expectations.

3 November 2011

During a routine inspection

People we spoke with told us that they were very happy with care they received from Heritage. We were told that staff are 'friendly' and 'approachable' and that the care received was always to people's expectations.