Bupa Health Centre - Manchester South

Updated 10 November 2023

Bupa Health Centre – Manchester South is provided by Bupa Occupational Health Limited. The new centre which opened in February 2023 consolidating the services previously provided through franchises with other independent health services providers. Many of the staff were transferred to Bupa having been employed by the previous service providers.

The centre offers a range of pay-as-you-go, insured and employment related health and wellbeing services. Customers can book a health assessment to get a picture of their current health, along with guidance on how to improve it in the future. Physiotherapy and muscle, bone and joint services are available too, with private GP appointments to be started shortly after the inspection. Services are only available to customers over the age of 18 years.

The service is registered at:

Part Ground Floor

Trident 3

Trident Business Park

Styal Road

Manchester

M22 5XB

The centre’s website address is:

https://www.bupa.co.uk/health/health-assessments/our-centres/manchester-south

They are registered with CQC to deliver the following regulated activities:

• Treatment of disease, disorder or injury
• Diagnostic and screening procedures and
• Family planning.

The centre is open Monday and Friday 7am – 5pm and Tuesday, Wednesday and Thursday 7am – 8pm.

The clinical staff employed at the centre included: a lead physician, 11 doctors, 1 physiotherapist, 1 musculoskeletal therapist, team members including a consultant sports physician, 3 health advisers and 4 health adviser training facilitators. They were supported by 3 administrative staff with management provided by a centre manager and health services manager.

How we inspected this service

We gathered and reviewed information prior to and during the inspection which was obtained from the provider. We asked the provider to return a provider information pack prior to the inspection and we reviewed it before the site visit. We spoke with the registered manager, medical director and other staff members and reviewed customer feedback which had been obtained by the service.

To get to the heart of customers’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 November 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Health Centre - Manchester South as part of our inspection programme. This was the first time the service had been inspected and rated. The service was registered with the Care Quality Commission on 10 February 2023.

Bupa Health Centre - Manchester South is an independent primary care provider, they provide GP appointments, a range of health checks and assessments and musculoskeletal treatments at a cost to the customer.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

At Bupa Health Centre - Manchester South services are provided to customers under arrangements made by their employer or an insurance provider with whom the servicer user holds an insurance policy. These types of arrangements are exempt by law from CQC regulation. Therefore, at Bupa Health Centre - Manchester South, we were only able to inspect the services which are not arranged for customers by their employers or an insurance provider with whom the customer holds a policy.

The Centre Manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided treatment in a way that kept customers safe and protected them from avoidable harm.
• Customers received effective care and treatment that met their needs.
• Staff dealt with customers with kindness and respect and involved them in decisions about their care.
• Customers could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centred care.

The areas where the provider should make improvements are:

• The service should continue their planned programme of level 3 safeguarding training for health advisers.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Healthcare