Background to this inspection
Updated
17 April 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
This inspection was carried out by two inspectors.
Service and service type
Eden Lodge Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The registered manager is no longer employed by the home, and the current manager has applied to become registered. This means that they and the provider would be legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short period notice of the inspection. This is because we needed to be sure that the provider or registered manager would be able to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with five people who used the service about their experience of the care provided. We spoke with eleven members of staff including the provider’s representative, the home manager, administration manager, senior care workers, care workers, housekeeping staff, activities coordinator and the cook.
We reviewed a range of records. This included nine people’s care records and multiple medication records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and policies.
Updated
17 April 2021
About the service
Eden Lodge Residential Care Home is a care home providing personal care to 19 people, some of whom were living with dementia, at the time of the inspection. The service can support up to 60 people in one adapted building across one floor.
People’s experience of using this service and what we found
People felt safe living at the home and were supported by appropriately trained and competent staff. People were supported to have their medicines safely. People lived in a clean home which implemented infection control procedures in line with current guidance. Risks were being managed to keep people safe.
People’s needs were assessed and documented clearly for staff to be able to meet them. People had choice of what to eat and drink and were supported to do so to maintain their well-being. When people required input from healthcare professionals this was arranged for them by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by a kind and friendly staff team who cared for them with respect. People were able to choose how to spend their day and their independence was promoted.
People were involved in their care planning and their plans had clear guidance for staff on how to support them in a way they preferred. There was a wide range of activities people could choose to participate in.
The home had a new manager who was really driving improvements and implementing new processes to ensure quality care was being delivered. People and staff felt involved in the running of the home and spoke highly of the new management.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was inadequate (published 15 January 2021). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 6 March 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.