- Homecare service
A1 Quality Homecare Limited Eastbourne
Report from 26 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 21 May to 7 June 2024. This assessment was undertaken as the service is newly registered required rating. The service provided safe, kind and compassionate care. This was shaped around people’s needs and wishes. Staff knew people well and detailed care plans guided them how best to support people. Staff were well trained and told us they were supported in their roles. The service worked within the principles of the Mental Capacity Act 2005 and people were supported to have choice and control. People were also supported to be independent where safe to do so. The registered manager had good oversight of the service and completed a number of quality assurance checks regularly. We recommended having more oversight of accidents and incidents to aid robust learning when things go wrong. There was an open and transparent culture at the service and staff spoke positively about working there.
People's experience of this service
People were safe being supported by the service. They told us that they enjoyed having the care staff in their homes to support them. People spoke of kind and compassionate staff who treated them with dignity and respect. People were involved in shaping their own care plan and contributed to the review of these. People and their relatives were given opportunities to feedback, and all felt comfortable in raising any concerns they had. They were confident these would be dealt with appropriately. People were supported to access external agencies, such as a GP or district nurse, where needed.