Altogether Care - Care At Home Limited Christchurch

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People spoke highly of the polite, respectful, and kind approach of their care staff. Their preferences for staff of a particular gender were usually respected. The registered managers kept an overview of how caring the service was through regular spot checks of staff. These included the member of staff’s manner towards people while providing care and how they promoted independence.

This service scored 15 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People described staff as polite and respectful. Staff answering telephones in the office had a kind manner, supporting people, their relatives and staff who were ringing in. People told us, “I think they [staff] are just so cheerful and bubbly. They make me smile. They are lovely”, “They are all polite and very respectful of the house”, “Very happy with the carers as they are so kind and caring towards us” and “I get on very well with all my carers. They are all so kind and helpful, and I do feel that they are genuinely concerned that I am looked after properly.” People also said staff maintained their privacy and dignity. People said the service and its staff respected their preferences in relation to their care, including respecting and promoting their independence. Someone who had regular staff said, “We are building a relationship. They are starting to see. It is becoming easier.” A person explained about their independence, "They [staff] help by allowing me doing the things I can do. They help with the things I can’t do." People also explained how getting the right care meant they could remain in their own home and be cared for as they wanted. People said their preferences for gender-specific care workers were usually respected. One person acknowledged the service had discussed with them where it was not always possible to have a female worker. They said, “Mostly they [staff] are females. I accept they can’t always have females. We have discussed it.”

Throughout the assessment, managers and staff demonstrated the service’s ethos of promoting people’s choice and independence. Staff confirmed they had regular spot checks, where a senior colleague would observe them working and provide feedback.

People’s care plans reflected the importance of their choices and promoted their independence. Management records also reflected the emphasis on choice and independence. There were regular spot checks of staff, which included their manner towards people while providing care and how they promoted independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.