Archived: Mentaur Community Support Limited

We found that people's support plans and risk assessments were clear and contained detailed information on how people's individual needs should be met by staff. We saw that the records were person centred and it was evident that people had been involved in developing their care needs. People we spoke with told us that they understood their support plans and had signed to say they were in agreement with its contents.

One person told us, "I'm happy with my support." Another said, 'Staff always ask me before helping me with things.' We found that records confirmed that people had given their consent to care and support.

In discussion with the registered manager, we found that the number of staff on duty was based upon the amount of hours of care that people required. Staff told us, 'We always have enough staff to support people.'

The provider had effective systems in place to assess and monitor the quality of the service they provided. We found that systems were in place to regularly assess and manage risks relating to the health, welfare and safety of people. We also saw that complaints were dealt with in a timely manner in accordance with the provider's policies.

Each person we spoke with told us they felt confident that if they had any concerns they could raise them with the manager and felt assured they would be listened to. We were told that the carers were understanding and respectful, and that people receiving care were involved in planning their care to support their needs.