Archived: Radis Community Care (West End Village)

Updated 10 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 and 16 December 2016 and was announced. We gave the provider one days' notice because the location provides a domiciliary care service to people living in their own apartments and we wanted to make sure that people and staff were available to speak with us. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We asked the provider to complete a Provider Information. Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with

information we held about the service.

We spoke with 10 people who used the service, two relatives, five care staff, the registered manager and the provider. We reviewed four records about people’s care which included their daily care notes and medicines records. We did this to ensure that they were accurate, clear and comprehensive.

We looked at the systems the provider had in place to monitor the quality of service. We did this to ensure there was a continuous drive for improvement.

Updated 10 February 2017

We completed an announced inspection at Radis Community Care-West End Village on 14 and 16 December 2016. This was our first inspection since the provider registered with us in August 2014.

Radis Community Care-West End Village are registered to provide personal care to people living in their own apartments within a complex. There are 33 apartments within the scheme, and at the time of our inspection, the service supported 39 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to keep them safe. People’s risks had been assessed and were being appropriately managed. People were supported by staff who had been recruited safely. People received their medicines safely by competent staff. There were systems in place to check people received their medicines safely.

People and their relatives told us they were happy with their care, and were cared for by staff who had the required skills and support to deliver care to them. People were encouraged and supported to make their own decisions where possible and staff knew about the principles of the Mental Capacity Act 2005 (MCA).

People were happy with the support they received to eat and drink, and were supported to maintain good health and had access to healthcare when required.

People were supported by staff who treated them with kindness. People were involved in making decisions about how their care and support was provided, and staff supported people in a way that maintained their privacy and dignity and promoted their independence.

People and their relatives felt involved in the assessment, planning and review of their care and support needs. People and their relatives knew how to raise a concern or complaint and the provider took action to address and resolve complaints.

People and staff were encouraged to give feedback on the service. Staff felt supported in their roles and understood their responsibilities. Systems were in place for monitoring and checking the quality of the service and were effective in identifying areas for improvement.