Parkside

Updated 13 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 14 April 2021 and was announced.

Updated 13 May 2021

Care service description:

Parkside is a residential care home that can provide personal care and accommodation for up to 31 people across three units. Each unit had separate adapted facilities and all bedrooms were for single use. The majority had wash-hand basin with a few having ensuite facilities. Bathrooms were adapted for use of people with limited mobility. The majority of people had support needs associated with old age. Two of the units specialised in providing care to people living with dementia. There were 23 people living in the home when we inspected.

People’s experience of using this service:

People continued to receive a consistently good service and felt safe with the support they received from the staff. One person told us, “I've never had any worries at all, and I trust the staff completely. The support I get is first rate.”

People’s individual needs and preferences were known and understood by staff which meant that they received a person-centred service. Staff knew people well and were in sufficient numbers to make sure people received safe care that also promoted their independence.

Staff were caring and treated people with dignity and respect and ensured people's privacy was maintained particularly when being supported with their personal care needs.

People received their medicines safely and medicines that were prescribed on an ‘as required’ basis were given safely. Support was provided which ensured people received food and drink when they needed this.

Healthcare professionals praised the staff team’s diligence in monitoring people’s healthcare and working together in partnership with them to promote people’s health and well-being.

A stable staff team had the skills and knowledge to meet people's needs. There was a rigorous programme of training and staff supervision that made sure staff were up to date with the latest guidance and were competent to carry out their roles.

People were supported to be involved in decisions about their care and staff sought appropriate consent and asked people what help they needed. People and staff felt they were listened to and that their ideas and any concerns they may have were addressed.

The service was well-led by a dedicated management team who demonstrated compassion and commitment to the needs of the people living in the home, as well as the staff who worked for them. The provider had well-developed auditing systems in place to check the quality of the service.

More information is in the Detailed Findings below.

Rating at last inspection: Good (4 August 2016).

Why we inspected: We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

Follow up: We will continue to monitor as part of the re-inspection programme for a Good service. If any concerning information is received we may inspect sooner.