• Doctor
  • GP practice

Archived: Peacock Practice Also known as Peacock Healthcare

Overall: Good read more about inspection ratings

428 Carlton Hill, Carlton, Nottingham, NG4 1HQ (0115) 950 9245

Provided and run by:
Peacock Practice

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 26 June 2018

Peacock Practice is situated in the commercial area of Carlton to the East of the city of Nottingham and is part of the NHS North and East Clinical Commissioning Group (CCG). Services are provided under a general medical service (GMS) contract with NHS England.

The practice operates from purpose built premises constructed in 1990. The premises were refurbished by the partners in 2012 as part of their strategic planning for sustainability and improving patient services in the locality. The building has three levels and patient services were mostly provided on the first two levels accessible by a lift and accessible to wheelchair users. There is direct access to the practice by public transport from the surrounding areas. Parking facilities are not available on site but there is public parking on the street. In addition there are two public car parks within a short walk of the surgery. The practice website can be found at

There are approximately 5,600 registered patients, predominantly of white British background. The practice serves a large residential area and the population age demographics and unemployment levels are similar to the national averages. Information published by Public Health England, rates the level of deprivation within the practice population group as five on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. However, there are pockets of deprivation within the practice catchment area. Male and female life expectancy in the practice geographical area is lower than the national average at 78 years for males, compared to 79 years nationally and is the same as the national life expectancy for females, 83 years. The percentage of patients with a long-term health condition is 54%, the same as the national average.

When the practice is closed, patients are able to access out of hours (provided by NEMs) services by telephoning NHS 111.

The provider changed to be part of the IMH Group in March 2018 (a network of over 50 primary care sites situated nationally that includes GP practices walk-in centres and urgent care centres). The previous partners continue to be employed as salaried staff. Staffing consists of:

  • Two salaried GPs (one male and one female) working a combined eight sessions per week.
  • Three regular locum GPs working a combined eight sessions per week.
  • Three practice nurses (two of which are independent prescribers) and two healthcare assistants.
  • A practice pharmacist.
  • A practice manager.
  • An experienced team of reception/administration staff including a senior receptionist and medical secretary.

The practice is an accredited training practice but has not employed any GP Registrars in the last 12 months due to the absence of the GP trainer.

The practice provides family planning, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.

Overall inspection

Good

Updated 26 June 2018

This practice is rated as Good overall.

We carried out an announced comprehensive inspection at Peacock Practice on 9 December 2016. The overall rating for the practice was good with requires improvement in effective. No breaches of legal requirements were found. However we made recommendations to improve the system for managing medicines alerts and to continue to improve the practice performance in respect of patients with long-term conditions and mental health needs. The full comprehensive report on the December 2016 inspection can be found by selecting the ‘all reports’ link for Peacock Practice AKA Peacock Healthcare on our website at www.cqc.org.uk.

This inspection was an announced comprehensive inspection at Peacock Practice on 24 April and 14 May 2018. This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence- based guidelines.
  • Clinicians had access to appropriate information to deliver safe care and treatment.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported they were able to access care when they needed it. Patient feedback on the care and treatment delivered by all staff was positive.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Explore how patient satisfaction scores relating to access in the national GP patient survey could be improved, particularly in relation to access to appointments and ease of getting through to the practice by telephone.
  • Continue to improve the system for filing records.
  • Review the system for the recording, storage and accessibility for staff of minutes of meetings held.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice