Community Recovery

Updated 14 June 2018

‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

This comprehensive inspection took place on 24 April 2018. We gave the service 48 hours’ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure someone would be available.

The inspection team consisted of two adult social care inspectors.

Before our inspection, we reviewed the information we held about the service including notifications the provider had sent to us. We also requested the views of professionals who may have visited the home or received information they could share with us, this included Healthwatch Barnsley. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. They raised no concerns about the care and support people received from the service.

We had requested the service complete a provider information return (PIR); this is a form that asks the provider to give us some key information about the service, what the service does well and improvements they plan to make. This was returned to us by the service.

During this inspection, we spoke with three people who were receiving support to obtain their views about the service. We also spoke on the telephone with three relatives of people using the service to obtain their views.

We spoke with the registered provider, the operational manager and three care staff. During our visit to the office, we reviewed records for three people using the service and checked records relating to staff recruitment, support and training and the management of the service.

Updated 14 June 2018

120 Pontefract Road is registered to provide various levels of support which promote independent living. The service provides a rehabilitation and recovery service for people living in their own homes who may need support with their mental health.

At the time of this inspection 120 Pontefract Road was supporting 16 people whose support included the provision of the regulated activity ‘personal care’.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was on annual leave during the week of our inspection. We therefore agreed to meet with the providers operations manager who knew the service well.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection, we found the service remained Good.

Why the service is rated Good.

People receiving support and their relatives told us they were confident they or their family member was safe.

Staff were clear about their reporting responsibilities in relation to any safeguarding or and the poor practice of colleagues.

Staff had been safely recruited. There were enough staff to meet people's assessed support needs in a reliable, consistent and flexible way.

Systems were in place to help ensure the safe handling of medicines and to reduce the risk of cross infection in the service.

Policies and procedures for the safe administration of medicines were in place.

Staff were provided with relevant training, supervision and appraisal so they had the skills they needed to undertake their role.

People receiving support and their relatives felt staff had the right skills to do their job. They said staff were respectful and caring in their approach.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s support plans contained relevant person centred information to inform staff. The support plans had been reviewed to ensure they were up to date.

People were confident in reporting concerns to the registered manager and felt they would be listened to.

There were quality assurance and audit processes in place to make sure the service was running well.

The service had a full range of policies and procedures available to staff.

People told us that they got on with their support workers and were well matched. Staff spoken with knew people well.

People told us there independence and social inclusion was promoted.

We received positive feedback from the staff we spoke with about the registered manager and the management team who were said to be approachable and supportive. Staff said they thought that 120 Pontefract Road was a supportive organisation with clear values.