DHC - Gretton Court

Updated 30 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service provides care [and support] to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is [bought] [or] [rented] and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 24 August 2021 24 and ended on 26 August 2021. We visited the office location on 26 August 2021.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two people who used the service and four relatives about their experience of the care provided. We spoke with four members of staff including the area manager, registered manager, one care team leader and one care staff,

We reviewed a range of records. This included two people’s care records and medication records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 30 September 2021

About the service

Radis Community Care (Gretton Court) is an extra care housing service providing personal care to people living in their own home. Not everyone using this service receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection 12 people received regulated activities.

Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People live in their own flats and shared and shared communal amenities such as bath and shower facilities, dining room, lounges and garden. CQC does not regulate premises used for extra care housing; this inspection therefore only looked at people's personal care and support service.

People’s experience of using this service and what we found

The care people received was safe. Staff knew how to protect people from avoidable harm. They put measures in place to mitigate risks associated with people’s care and support. There was enough staff on duty to meet people’s needs. Protocols for medicines management was safe.

Staff had the skills required to fulfil their role. They understood and worked within the requirements of relevant laws and legislation. They supported people to manage their health and wellbeing including supporting them to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. The service supported people to be involved in decisions about their care. Staff promoted people’s right to privacy and treated them with dignity and respect. People were supported to be as independent as possible.

The care people received was tailored to their individual needs. People were supported to maintain contact with their family and social networks. People had a choice of activities available to them within the service. People could easily raise complaints with the service, their complaints were resolved to their satisfaction.

The service was well-led. The registered manager understood and carried out their regulatory responsibilities. They led an open and inclusive culture within the service. They carried out relevant checks which supported them to monitor and improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, published (12 November 2019).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.