Eastholme Care Home

Eastholme Care Home is a residential care home providing personal care and nursing care to up to 31 older people, people with a physical disability and people living with dementia. At the time of our inspection there were 28 people living at the service.

People’s experience of the service and what we found:

Staff provided people with safe care which reflected their risks and needs. The home environment was safe and clean and people told us they felt safe living there. People received their medicines as they should; some minor improvements were needed to ensure practices reflected national guidance. Staff had been recruited safely. They had completed the training needed to keep people safe and knew how to protect people from the risk of abuse and avoidable harm. Processes were in place to ensure lessons were learned when things went wrong.

The service was well managed. There was a culture of continuous learning and improvement, which ensured people received high quality, individualised care. Regular checks and audits were completed by management to ensure appropriate standards of quality and safety were maintained. People and relatives were very happy with the care provided and how the service was managed. Staff understood their roles and responsibilities and felt well supported by the registered manager. Community professionals who worked in partnership with the service told us staff knew people well and ensured people received any additional support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good (published 4 January 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Eastholme Care Home at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Eastholme is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Eastholme Care Home provides care for older people including people who are living with dementia. It provides accommodation for up to 31 people who require personal and nursing care. At the time of our inspection there were 30 people living at the home.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of our inspection staff interacted well with people. People told us that they felt safe and well cared for. The provider had systems and processes in place to keep people safe.

Medicines were administered to people safely however the provider did not have systems in place to ensure the consistent recording of medicine administration.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s health care needs were assessed and care planned and delivered to meet those needs. Arrangements were in place to facilitate working relationships with other professionals and care providers. People had their nutritional needs assessed and were supported with their meals to keep them healthy.

There was usually sufficient staff available to meet people’s needs. People were treated with dignity and respect.

Staff were provided with training to ensure that they had the skills to meet people’s needs. A process for supervision was in place.

People were provided access to social activities. Relatives felt welcomed and people were supported to maintain relationships that were important to them.

The environment was clean and refurbishment had taken place since our last inspection.

The registered manager and provider created an open culture and people, staff and their relatives said they understood the needs of the service. Relatives were aware of the process for raising concerns and were confident that they would be listened to. Audits were carried out and action plans put in place to address any issues which were identified.

Accidents and incidents were recorded and investigated. The provider had informed us of notifications. Notifications are events which have happened in the service that the provider is required to tell us about.

Further information is in the detailed findings below.