Sandhurst Rest Home

Updated 12 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 27 January 2021 and was announced.

Updated 12 February 2021

About the service

Sandhurst Rest Home is a care home providing personal and nursing care for up to 24 people. At the time of the inspection 13 people were living at the home with a range of health care needs. Some people were independent and required minimal assistance, while others required assistance due frailty of old age and dementia.

People’s experience of using this service and what we found

People were very positive about the support provided at Sandhurst Rest Home. People said they were comfortable and felt safe; as staff knew them very well, had a good understanding of their needs and knew how to provide the care and support they wanted.

People and relatives told us the registered manager was approachable and the staff were kind and caring. Risk had been identified and recorded, with guidance for staff to follow to reduce it as much as possible. People were supported to access healthcare services when needed and live healthy lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medicines were well managed, and people were supported to have their prescribed medicines safely and when they needed them. Staff had completed medicine training and worked with community pharmacist and GP’s to ensure medicines were appropriate for each person.

There were enough staff working in the home to provide the support people wanted, at a time of their choice. A robust recruitment procedure ensured only suitable staff were employed and ongoing training and assessments meant staff had the knowledge and skills to meet people’s needs.

People were protected from the risk of abuse, harm or discrimination because staff had completed safeguarding training and knew what action they should take if they had any concerns.

An effective quality assurance system enabled the provider and registered manager to monitor the services provided and ensure they were appropriate and met the needs of people living in the home.

Rating at last inspection

The last rating for this service was Good. (Published 6 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.